Privacy Policy

We collect information you provide directly to us when you create an account, place an order, request a quote, subscribe to our newsletter, or contact our support team. This includes your name, email address, phone number, shipping and billing addresses, payment information, and any details about your packaging requirements.

We also automatically collect certain technical information when you visit our website, including your IP address, browser type and version, operating system, referring URLs, pages viewed, time spent on pages, and other diagnostic data. This information helps us improve our website performance and user experience.

If you upload design files, artwork, or brand assets for custom packaging orders, we collect and store those files securely to fulfill your order and for reference in future projects as authorized by you.

We use the information we collect to process and fulfill your orders, communicate with you about your projects, provide customer support, and send you updates about your order status. Your contact information allows us to respond to inquiries and provide quotes for custom packaging solutions.

We may use your email address to send you marketing communications about new products, special offers, and industry insights, but only if you have opted in to receive such communications. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by contacting us directly.

We also use aggregated and anonymized data to analyze trends, improve our services, develop new products, and enhance the overall user experience on our website. This data cannot be used to identify any individual user.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with trusted service providers who assist us in operating our business, such as payment processors, shipping carriers, and cloud hosting providers. These partners are contractually obligated to protect your data and use it only for the purposes we specify.

We may disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect the rights, property, or safety of BoxCraft, our customers, or the public. In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, and we will notify you of any such change.

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. All data transmitted between your browser and our servers is encrypted using TLS (Transport Layer Security) technology. Payment information is processed through PCI DSS-compliant payment processors and is never stored on our servers.

We regularly review and update our security practices to address new threats and vulnerabilities. Access to personal information is restricted to authorized employees and contractors who need it to perform their job functions. While we strive to protect your data, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and gather analytical data. Essential cookies are required for the basic functionality of our website, such as maintaining your shopping cart and login session.

Analytics cookies help us understand how visitors interact with our website by collecting information about page views, traffic sources, and user behavior. We use this data to improve our website and tailor our content to better serve our customers. You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

Depending on your location, you may have certain rights regarding your personal information. These may include the right to access, correct, or delete your personal data, the right to restrict or object to processing, and the right to data portability. California residents have additional rights under the CCPA, including the right to know what personal information is collected and the right to opt out of the sale of personal information.

To exercise any of these rights, please contact us using the information provided in the Contact Us section below. We will respond to your request within 30 days and may ask you to verify your identity before processing your request. We will not discriminate against you for exercising your privacy rights.

Our website may contain links to third-party websites, services, or applications that are not operated or controlled by BoxCraft. This privacy policy applies only to our website and services. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party websites you visit through links on our site.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information as promptly as possible. If you believe we have collected information from a minor, please contact us immediately.

We may update this privacy policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email or a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please do not hesitate to contact us. Our privacy team is committed to addressing your inquiries promptly and thoroughly.

BoxCraft Inc.
1234 Packaging Boulevard, Suite 500
Los Angeles, CA 90017

Email: privacy@boxcraft.com

Phone: +1 (800) 555-0199